New Technology in the Public Service
Literature survey of works on the impact of technological change (computerization) on public services, referring mainly to Western Europe and the USA, 1970-1983 - includes application of EDP, word processing, telecommunications, etc. And repercussions on work organization, office management, quality of working life, occupational qualifications and employment security of office workers (incl. Civil servants); covers data protection and quality of service to the general public. Bibliographys. ILO mentioned.