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This book describes four key foundations and 25 different actions leaders can practice to become more effective in training their eyes to see things tomorrow that are currently invisible. It helps leaders and managers become better observers of their current reality by practicing getting better at getting better.

A Wall Street Journal Best Nonfiction Book of 2012 In this follow-up to their national bestseller Cobra II, Michael Gordon and General Bernard E. Trainor deftly piece together the story of the most widely reported but least understood war in American history. This stunning account of the political and military struggle between American, Iraqi, and Iranian forces brings together vivid reporting of diplomatic intrigue and gripping accounts of the blow-by-blow fighting that lasted nearly a decade. Informed by brilliant research and extensive interviews with key figures—including everyone from the intelligence community to Sunni and Shi’ite leaders and former insurgents to senior Iraqi military officers—The Endgame presents a riveting chronicle of the occupation of Iraq to the withdrawal of American troops that is sure to remain the essential account of the war for years to come. This E-book edition also contains a new Appendix collecting twenty-three classified documents, with commentary, that shed new light on some of the military’s crucial mistakes and missed opportunities.

As Six Sigma and Lean Enterprise techniques continue to evolve and become more and more engrained in the business, it is harder and harder to track the impact of savings on a project by project basis. Especially when you have more than one project concentrating on different functional areas, through the use of case studies, worked out examples, and bench marking techniques, Michael Bremer, a Senior Instructor at Motorola University, helps you to put the right infrastructure in place for project identification, project scoping, and financial reporting.

The User Manual Manual is a master's course on creating software manuals. Written for writers, managers and producers, it describes the grammar, style, techniques and tricks needed to write a manual that gets read. It explains how to understand and target readers, technically inclined or not -- even if they're kids. Plus, it covers special topics including: dealing with rush projects, preparing for internationalization, and handling projects with multiple writers, multiple platforms and multiple bosses.The User Manual Manual is a guided tour through the entire process of creating a user manual from initial concept through writing, testing, editing and production to postmortem. It contains sample documents, worksheets and checklists to help writers work smarter and faster.

A critical history of modernization theory in American foreign policy.

A Gemba Walk to Go See, Ask Why, and Show Respect is a key way to more actively engage people in performance improvement activities. Even if you currently do Gemba Walks in all likelihood you fall short of what the best companies do. This 'how to guide' provides leaders a basic menu of options on ways to do a more effective Walk. The guide describes three key reasons for doing a Gemba Walk: 1. Clarify Purpose: Gemba Walks provide a wonderful opportunity to learn if people inside the organization have a deep understanding of 'why' they are doing their work activities. 2. Process Understanding: Leaders can see, with their own eyes, how effectively work activities between departments and between work-groups are aligned with what the organization is trying accomplish. 3. Engaging People: The walks provide an opportunity for leaders discover barriers that inhibit people's ability to do great work. The guide describes questions to ask for different types of walks (including Office Walks) and outlines an approach for leaders seeking to better understand the facts, to make better decisions, and to build consensus to achieve important goals. One chapter describes how to coach leaders in this important activity. Examples are drawn from organizations with outstanding improvement practices: Toyota, Autoliv, OC Tanner, Cogent Power and the author's experiences as Chairman of the Association of Manufacturing Excellence's Awards Council. A respectful, effective Gemba Walk builds trust and lays the groundwork for a major transformation! It is amazing what one can learn during a walk! How can you be an effective leader and not want to do this?

Written by two experts who have dedicated their careers to quality improvement, Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes separates itself from other improvement books by looking at why most companies rarely achieve anything more than an average level of improvement maturity. They identify five critical ingre

Here is a sample chapter from Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service goals with their corporate vision, mission and key strategies.

Here is a sample chapter from Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service goals with their corporate vision, mission and key strategies.

Here is a sample chapter from Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service goals with their corporate vision, mission and key strategies.