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Governments around the world face ongoing pressure from citizens to provide more and better public services under tight fiscal constraints. The implementation of monitoring and evaluation (M & E) systems helps governments understand which programs to expand redesign, or eliminate. There is growing experience in creating and managing M & E systems to improve service delivery and results in both OECD (Organisation for Economic Co-operation and Development) and middle-income countries. This book discusses what works, what doesn't, and why. It will be of particular interest to policy makers and development practitioners. Book jacket.