Improving the Efficiency of Postal Services Procurement in the Public Sector

Drawing on the analysis set out in the main NAO report (HCP 946-I, ISBN 0102937303) into how public sector organisations can become more effective in their procurement and management of postal services, and a volume of case studies (HCP 946-II, ISBN 0102937354), this good practice guidance identifies six key areas in which public sector organisations can improve efficiency in public service procurement and the quality of customer service provision. Key areas for savings are: increasing the use of 'work share' to benefit from bulk discounts; changing the class of mail from first class to lower cost products; use of competitive tendering; and reducing the volume of undeliverable mail.