Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

CHAPTER 1

Introduction 

CHAPTER 2 Study Methods 

1. Analysis Material and Target 

2. Evaluation indexes of child care service by using SERVQUAL instrument 

3. Analysis Methods 

CHAPTER 3 Analysis Result 

1. Gap analysis of expectation level and satisfaction level 

2. Analysis of an intent to re-use and an intent to recommend to others 

CHAPTER 4

Conclusion 

Reference