By A.J. Ravelli, David Dickson, A. F. Bobbink, Owen Hargie, Norman C. Morrow, M. J. E. van Bommel, M. Magnee, M. J. van Deutekom, M. L. Heemelaar
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Providing a review and update of descriptive and theoretical work, this volume includes chapters on skill generalization; interactional strategies, to include negotiating and working with groups; the incorporation of marketing and selling; and the role of communication audit in relation to communication dysfunctions.