Global Tourism and Informal Labour Relations

Examines the collision in hotel subsidiaries of transnational chains when top-down corporate philosophy meets bottom-up street wisdom from the local employees, and how it impacts employee relations, particularly professional management and organized labor. Taking examples from Barbados and Malta, illustrates how corporate culture and the myth of one world is transformed by home-grown behavior patterns and the intimacy and totality associated with social island settings. Discusses such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management, trade unionism, and industrial action. Distributed by Books International. Annotation copyrighted by Book News, Inc., Portland, OR