Success at the Enquiry Desk

"This essential desk-book helps the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. Designed as a one-stop manual of techniques, which will be equally effective in large or small libraries and information units, the emphasis is on how to make the best use of limited resources. It includes the author s list of 25 multi-purpose reference sources one can t afford to ignore, and the crucial Success at the enquiry desk enquiry form, which is especially designed to match the book s step-by-step approach to enquiry answering." "This fifth edition of the best selling practical guide is fully revised throughout with new examples and techniques. It illustrates when and when not to use the web, and assesses new developments including blogs, wikis and RSS feeds. It also includes a brand new chapter on acquiring the right tools for the job."--BOOK JACKET.