Managing Human Behavior in Public and Nonprofit Organizations

Table of Contents Managing Human Behavior in Public and Nonprofit Organizations by Aristigueta, Maria P.; Denhardt, Robert B.; Denhardt, Janet V. Terms of Use Preface Chapter 1 Organizational Behavior as A Way of Thinking and Acting The Roots of Organizational Behavior Some Early History Values and Assumptions of Organizational Behavior Themes and Purposes of This Book Chapter 2 Knowing and Managing Yourself Where Do We Begin? Life Experiences Your Lifeline Ways of Thinking Improving Your Sense of Self The Power of Vision Assessing Yourself Ways of Acting Thinking In Action Increasing Self-Knowledge A Vision Statement Valuing Diversity Cases Privatizing the Cafeteria Laura's Employment Dilemma Chapter 3 Fostering Creativity Where Do We Begin? Ways of Thinking Characteristics of Creative Individuals Conceptual Skills and Abilities Creativity as Behavior Creativity as a Process An Integrated Perspective on Creativity The Creative Process Impediments to Creativity Defining the Problem Incorrectly Judging Ideas too Quickly Stopping at the First Acceptable Idea Lack of Support Other Ways of Thwarting Creativity Fostering Creativity in Organizations Challenging Work Supportive Supervision Organizational and Work Group Culture Workload Pressures and Resources Fostering Creativity-Putting It All Together Techniques for Improving Creativity The Idea Box or Matrix Analysis Synectics Mindmapping Enhancing Your Personal Creativity Ways of Acting Thinking in Action Mindmapping Exercise Using Analogies A Creativity Challenge Chapter 4 Managing Stress Where Do We Begin? Symptoms of Stress Stress Inventory Sources of Stress Coping With Stress Ways of Thinking The Consequences and Costs of Stress Stress: Good, Bad, and Ugly Sources of Stress on the Job Interpersonal Relationships Role Ambiguity and Conflict Workload Intrinsic Nature of the Work Working Conditions Organizational Environment Home to Work and Back Coping With and Managing Stress Lifestyle Adjustments Attitude Adjustment Social Support Taking Control of Your Time Job Redesign Other Organizational Factors Ways of Acting Thinking in Action Distress at DES Life Balance Exercise Chapter 5 Decision Making Where Do We Begin? Generating Alternatives The Horse Grooming Case Ways of Thinking Models of Decision Making The Rational Model The Organizational Process Model The Governmental Politics Model Who Should Be Involved? Diversity and Decision Making What Techniques Are Available to Assist You? Focus Groups Brainstorming Cost-Benefit and Cost-Effectiveness Analysis Nominal Group Technique Logic Models Discretion in Decision Making Summary Ways of Acting Thinking in Action A Decision-Making Framework New Charter School Using the Decision Tree for Levels of Participation Chapter 6 Motivating Yourself and Others Where Do We Begin? What Motivates You Now? What Will Motivate You in the Future? Ways of Thinking What Is Motivation? Changing Perspectives on Motivation Need Theories Expectancy Theories Goal-Setting Theories Equity Theories Reinforcement, Reward, and Punishment Participation as a Motivator Motivation and Life Stages Public Service Motivation "Anti-Motivation" Theories Ways of Acting Thinking in Action SOS in DHS: A Problem of Motivation Staying Motivated Chapter 7 Leadership in Public Organizations Where Do We Begin? What Makes a Good Leader? What Is Your Leadership Style? Ways of Thinking Traditional Approaches to Leadership The Trait Approach Leadership Styles The Context of Leadership Contemporary Approaches to Leadership From Traits, to Skills, to Strategies The Transformational Approach Transforming Organizations Values-Based Leadership Leadership in the Public Service Leadership in the Policy Process Leadership in Public Agencies Some Concluding Notes Ways of Acting Thinking in Action Developing a Leadership Autobiography A Debate Topic Transactional Versus Transformational Leadership Assessing Your Leadership Style Chapter 8 Power and Organizational Politics Where Do We Begin? Ways of Thinking Early Voices Changing Perspectives on Workers and Organizations Questioning Power and Authority Sources of Power Legitimate Power Reward Power Coercive Power Referent Power Expert Power Expert Power Balancing Power Structural Aspects of Power Is Power a Positive Force or a Destructive Force? Managing Power and Organizational Politics Empowerment: More Than Delegation Power and the Public Service Ways of Acting Thinking in Action Politics and MBO: A Case Study Observing Organizational Politics Chapter 9 Communicating Effectively With Others Where Do We Begin? Ways of Thinking Improving Interpersonal Communication Barriers to Effective Communication Summary Managing Human Behavior in Public and Nonprofit Organizations by Aristigueta, Maria P.; Denhardt, Robert B.; Denhardt, Janet V. Terms of use Denhardt (U. of Southern California) et al. offer a textbook for undergraduate and graduate students in public administration, nonprofit and healthcare management, and educational administration on management and organizational behavior in public and nonprofit organizations (including schools). They focus on the importance of understanding the behavior, motivations, and actions of individuals in public service, the distinctiveness of management and leadership in these organizations, and learning from both literature and experiences. They help students understand basic issues that affect behavior in these organizations; the value of analyzing management problems from the standpoint of the individual and how it can augment action and analysis at the organizational level; the core behavioral principles of personal, interpersonal, and public leadership skills; and critical management and leadership skills. This edition incorporates new developments, including the emergence of positive organizational behavior. Annotation ©2012 Book News, Inc., Portland, OR (booknews.com) Descriptive content provided by Syndetics"! a Bowker service.