Government on the internet

This report examines the progress made by the Government, since 2002, in delivering services and information online. It examines three main areas: the quality of online provision; how it is organised and its cost; and future developments and strategy. The recommendations aim to help departments assess the costs and benefits of online provision, improve its quality, and encourage and assist citizens to use the services. Overall some £208 million is spent each year on website provision, with many positive signs of well used services but there is further potential for value for money gains. The planned transition to focus heavily on two supersites (Direct.gov.uk and businesslink.gov.uk) is an ambitious undertaking that would be the first of its kind in the world. It needs to be managed carefully.