Report by the Health Service Ombudsman of England of an investigation into a complaint by Mr & Mrs M

This report is into a complaint by Mr & Mrs M concerning the treatment of the disabled daughter by their GP, the out of hours SEEDS services and the PCT Trust of the hospital their daughter was taken to. No service failure was found with regard to the GP; however the SEEDS doctors failings did constitute service failure. The PCT's handling of the complaint had lesser failures and did not constitute maladadministration