Effective Police Supervision

Cover -- Title -- Copyright -- Dedication -- CONTENTS -- List of Figures -- List of Case Studies -- Preface -- CHAPTER 1-Supervision-The Management Task -- Transformation -- The Need for Accountability Management -- Definition of Accountability -- Vital Characteristics of Accountability -- Five Levels of Accountability -- Supervisory Skills Areas (Hu-TACK) -- Self-Appraisal -- Management Expectations of the Supervisor -- Subordinates' Expectations of the Supervisor -- Peer Expectations of the Supervisor -- References -- CHAPTER 2-Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life -- Definition -- Empowerment -- Quality Supervision -- Process Facilitation -- Building Partnerships Within the Police Department -- Identifying Stakeholders -- Supervising Community Police Officers -- References -- CHAPTER 3-Interpersonal Communications-Striving for Effectiveness -- The Importance of Communication Skills -- The Communication Process -- Communication Patterns -- Barriers to Communication -- Overcoming Communication Barriers -- Feedback -- The Art of Listening -- Nonverbal Communications -- Communicating with Limited English Proficiency Individuals -- Intercultural Communications -- Communicating with Hearing-Impaired Individuals -- References -- CHAPTER 4-Motivation-A Prerequisite for Success -- Why Officers Work -- Motivation -- Needs-Based Motivation -- Motivation-Hygiene Theory -- Expectancy Theory -- Equity Theory -- Sensitivity Theory -- How to Motivate -- References -- CHAPTER 5-Leadership-The Integrative Variable -- Power -- Theories of Leadership -- Leadership Continuum -- Supervisory Styles -- Leadership Mistakes -- References -- CHAPTER 6-Team Building-Maximizing the Group Process -- The Individual -- The Individual and the Group -- Role and Function of the Group