Applications in Human Resource Management

Table of Contents A Model for Analyzing Cases in Human Resources Management xiii Part 1 Human Resources Management in Perspective: Environment, International, and Legal Issues 1 The HRM Function/Environment 1. Case: The New Director of Human Resources 3 2. Case: The Human Resource Function of Harrison Brothers Corporation 10 3. Exercise: The Linkage between Human Resource Practices and Competitive Advantage 15 4. Exercise: Human Resource Challenges During Mergers 17 5. Exercise: Scanning the Contemporary Work Environment 20 6. Exercise: Evaluating the Financial Impact of Human Resource Management Activities: Reducing Turnover Costs 21 7. Skill Builder: Reference Materials for Human Resource Management 26 8. Skill Builder: Using Internet Search Engines to Conduct HR Research 28 International and Diversity Issues 9. Case: Managing Diversity: Johnson Chemical International 29 10. Incident: Too Much Diversity? 37 11. Case: African Gold, Inc.--Ethics and AIDS in the Workplace 38 12. Case: Selecting a Manager for a Nigerian Facility 40 13. Case: Fred Bailey: An Innocent Abroad 42 14. Incident: The Cultural Diversity Training Program 46 15. Skill Builder: Going International 48 The Legal and Regulatory Environment 16. Case: The Storage Room Massage: A Case of Sexual Harassment? 50 17. Case: Analyzing Promotion Data: Applying the 80% Rule 57 18. Case: Blowing the Whistle: Questionable Accounting Practices at Glenfair Electronics 61 19. Exercise: The Older Worker 63 20. Exercise: Is This Unlawful Discrimination? 65 21. Exercise: What Is Sexual Harassment? 70 22. Exercise: Understanding the Americans with Disabilities Act 73 23. Exercise: Group Debate Project 75 24. Incident: Giving Up Seniority to Accommodate a Disabled Colleague 79 25. Incident: The Employee with AIDS 80 26. Incident: "Beautyism" in the Workplace 81 27. Skill Builder: Data Analysis for Affirmative Action Plans 83 Part 2 Meeting Human Resource Requirements: Job Analysis/Design, Planning, Recruitment, and Selection 28. Case: Employee Layoffs at St. Mary's Hospital 93 29. Case: Strategic Human Resource Management 96 30. Case: The Bank Merger 99 31. Exercise: Which Employee Should Be Terminated? 106 32. Case: The Alternative Work Schedule 109 33. Exercise: Outsourcing Human Resource Management Functions 111 34. Exercise: Writing Job Descriptions 115 35. Exercise: Work and Family Issues 118 36. Skill Builder: Human Resource Forecasting Assignment 127 37. Skill Builder: From Welfare to Work 130 38. Skill Builder: Phased Retirement Options 133 Recruiting and Selection 39. Case: Recruiting Recreational Vehicle Surveyors 136 40. Case: Selecting Patient Escorts 139 41. Case: A Solution for Adverse Impact 142 42. Exercise: Evaluating the Recruiting Function 147 43. Exercise: Selection Decisions 152 44. Exercise: Selection Interview Role Play 162 45. Exercise: Which Selection Procedure Is Most Effective? 166 46. Incident: The Ethical Selection Dilemma at Integrity Motors 167 47. Incident: The Exit Interviews 169 48. Incident: Nepotism 170 49. Skill Builder: Evaluating Job Application Forms 171 50. Skill Builder: Staffing for a Telecommuting Job 173 Part 3 Developing Effectiveness in Human Resources: Training, Career Development, and Performance Appraisal Orientation/Training/Career Development 51. Case: Career Development at Electronic Applications 177 52. Case: The Safety Training Program 179 53. Case: The Mentoring Problem at Walnut Insurance 181 54. Exercise: Conducting a Training Needs Assessment 184 55. Exercise: Design and Evaluation of Training Programs 187 56. Exercise: On-the-Job Training 193 57. Incident: The Orientation Problem 195 58. Skill Builder: Indentifying Training Needs Through Task Analysis 197 Performance Appraisal 59. Exercise: EvalSim--A Performance Evaluation Exercise 199 60. Exercise: Performance Appraisal Interview Role Play 205 61. Exercise: Debate: Which Performance Appraisal Format Is Most Effective? 208 62. Exercise: Ethical Performance Appraisal Issues 209 Part 4 Implementing Compensation and Security: Compensation, Incentives, Benefits, and Safety and Health 63. Case: The Overpaid Bank Tellers 215 64. Case: Rewarding Volunteers 218 65. Case: Managing Nonmonetary Compensation 222 66. Case: Controlling Employee Benefit Costs 225 67. Case: Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores 228 68. Exercise: Allocating Merit Raises 231 69. Exercise: Flexible Benefits Plan Choices 234 70. Exercise: Executive Perks 238 71. Exercise: WageSim--A Compensation Administration Exercise 240 72. Exercise: Ethical Compensation Dilemmas 246 73. Exercise: Developing Bioterrorism Policies and Procedures 250 74. Exercise: Safety and Health Programs 253 75. Incident: The Safety Problem 254 76. Incident: Retiree Health and Pension Benefits 255 77. Incident: Merit Increases 256 78. Incident: The Medical Leave Problem 258 79. Incident: The Educational Leave Problem 260 80. Incident: The Lost Vacation Days 262 81. Skill Builder: Applying the FLSA--Is This Job Exempt? 264 82. Skill Builder: Developing a Wage Structure 269 Part 5 Enhancing Employee Relations: Motivation, Employee Rights and Discipline, Labor Relations, and Collective Bargaining Motivation and Discipline 83. Case: The Broken Employment Contract? 275 84. Case: The Drug Testing Problem at Standard Chemical 279 85. Case: Violence at Work: Westside Health Systems 284 86. Case: Surfing the Internet on Company Time 292 87. Incident: Can He Wear an Earring at Work? 294 88. Incident: Spiked Milk 295 89. Incident: Motivating and Maintaining Morale During Downsizing 297 90. Incident: The Awards Dinner 298 91. Incident: "She's Just a Temp" 300 92. Incident: Alan Garfield 301 93. Incident: Caught in the Act 302 94. Skill Builder: Writing/Developing Employee Discipline Policies 303 Labor Relations, Collective Bargaining, and Contract Administration 95. Case: Union Organizing at SGA Industries 304 96. Case: The Frustrated Quality Circle Team 309 97. Case: The Give Back: A Case of Union Busting 311 98. Exercise: Collective Bargaining Role Play--Bush Corporation 313 99. Exercise: Applying the NLRA 319 100. Exercise: Labor Arbitration 321 101. Skill Builder: Employee Communications During Union Campaigns 324 Part 6 Human Resource Audits/Term Assignments 102. Term Project Human Resource System Evaluation 327 103. Term Project Human Resource Manager Interview 334.