Effective Competency Modeling & Reporting

"A practical approach to the often vague concept of ""competencies""--complete with guidelines on using them to improve performance.

Despite the endless talk about the need to develop ""workplace competencies,"" most human resources professionals are still struggling to do this in a meaningful, systematic way.

This valuable book supplies a detailed road map for constructing an entire Competency Modeling, Assessment, and Reporting (CMAR) process. Developed by the author, this performance-enhancing process applies to every position in an organization, enabling employers to identify the competencies required to perform daily, tactical work tasks--and determine their employees' ability to meet those standards.

Complete, tested, and easy to customize, the CMAR process guides readers through each key phase, including:

* Creating an effective competency model

* Establishing job standards

* Developing the measurement instrument

* Reporting competency results

* Developing personnel with CMAR, and more.

Case studies, worksheets, forms, checklists, and a Competency Coach(R) for Windows Working Model CD-ROM provide hands-on, real-life assistance."